基于平衡计分卡的经营过程评价方法

• 论文 •

基于平衡计分卡的经营过程评价方法

刘昕，李清，陈禹六，马宁宇，沈晖

清华大学自动化系，北京100084

出版日期:2003-08-15 发布日期:2003-08-25

Business Process Evaluation Method Based on Balanced Scorecard

LIU Xin, LI Qing, CHEN Yu-liu, MA Ning-yu, SHEN Hui

Dep. of Automation, Tsinghua Univ., Beijing100084, China

Online:2003-08-15 Published:2003-08-25

摘要/Abstract

摘要： 经营过程评价是经营过程诊断、优化和设计的基础。目前经营过程评价主要以经营过程拥有者为中心，从时间、成本等量化因素进行评价，这背离了经营过程重构中以客户为中心的观点，并且通常不能反映经营过程对企业战略的支持。本文借鉴平衡计分卡思想，综合考虑战略影响和客户价值提升等多方面因素，形成了基于平衡计分卡的经营过程评价方法，并提出了评价指标近似线性化的思想和理想平衡状态偏离度的概念。最后，结合具体案例进行了分析。

关键词: 经营过程评价, 平衡计分卡, 战略影响, 客户价值

Abstract: The existing business process is evaluated by some quantitative metrics (such as time, cost, etc) in a process owner-focused way, which is neither compatible with the viewpoint of customer-focus in BPR, nor a reflection of relationship between business process & corporate strategy. Based on the philosophy of balanced scorecard, considering the strategy influence and customer value improvement, this paper develops a balanced scorecard-based business process evaluation method, and presents the idea of the approximate linearization of metrics and the concept of Ideal Balanced State Deviation Degree. At last, a case study is performed.

Key words: business process evaluation, balanced scorecard, strategy influence, customer value

中图分类号:

F406.11

刘昕，李清，陈禹六，马宁宇，沈晖. 基于平衡计分卡的经营过程评价方法[J]. .

LIU Xin, LI Qing, CHEN Yu-liu, MA Ning-yu, SHEN Hui. Business Process Evaluation Method Based on Balanced Scorecard[J]. .

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