关键词: 企业资源计划, 评估, 模糊数学

Abstract: To improve the management, more enterprises are adopting Enterprise Resource Planning (ERP) system in China, and therefore, they need a measurement system to evaluate the effect of ERP application. However, most of the current measurement systems are mainly applied to MRPⅡ. So they arent able to cover all the contents of ERP and exhibit the different application emphasis in different kinds of enterprises. In this paper, a dendriform evaluation model is presented based on the analysis of the characteristics and principles of ERP application evaluation system. The model consists of five components, each of which has some sub-objects. It can make multi-level assessment for ERP application with fuzzy mathematics. Then the evaluation indexes are stated in detail in the model, and some key issues are discussed, such as the process of the index values, the determination of the index weight and the calculation method. For completeness, the models application procedure is shown by an example.

Key words: ERP, evaluation, fuzzy mathematics