关键词: 服务供应链, 服务价值, 运作过程, 模型, 海运物流系统

Abstract: To realize the optimal operation management of Service Supply Chain (SSC) with value as the core,the value-oriented operation process model for SSC was presented by combining with the idea of value aware service engineering and structured analytic technique.Rely on service process,requirement analysis model,service positioning and lean model,the service scheduling model and service execution model were used to elaborate SSC's operation and relative service value's creation,transformation,decomposition and exchange process from four different angles.The effectiveness of proposed method was verified by a case of marine logistics system.

Key words: service supply chain, service value, operation process, models, marine logistics system