关键词: 顾客需求设计, 卡诺模型, 需求偏好, 工程特性, 人工免疫系统, 全钢化真空玻璃, 产品设计

Abstract: To meet customers' demand for product features in an all-around way,the engineering characteristic mapping model based on KANO and the product design model based on Artificial Immune System (AIS) were proposed.By using KANO model,the requirements were transformed into engineering characteristic parameters from the product design,and the parameters were sorted and adjusted according to customers' preferences.The improved artificial immune algorithm was adopted to encode the outputted engineering characteristic parameters and the existing memory cell repository was updated through selection,crossover,mutation and immune response.Through the immune selection of antigens,the engineering parameters of product were acquired and hereby the product design scheme that met of customers' demand was obtained.With the example of customer demand design of full tempered vacuum glass,characteristic parameters that the product needed were extracted and the product design scheme that meets the customers' demand was rapidly and accurately obtained after encoding and immune response.The validity and accuracy of the model were verified.

Key words: customer demand design, KANO model, demand preference, engineering characteristics, artificial immune system, fully-tempered vacuum glass, product design