关键词: 例外事件, 供应链, 业务流程管理, 协同管理

Abstract: Managing the exception events is crucial for supply chain to make sure the system running normally. In order to immediately find the exception events in the business processes, collaboratively resolve them in time, and be rapidly-responsive and more competitive in the collaborative, changeful business environment, a solution model of Supply Chain Exception Management System was put forward to focus on controlling exceptions of the critical points in the business processes. Correspondingly, a framework based on quantitified performance index was constructed to integrat process, information and person, and a configurable, extensible software architecture was constructed. This system was demonstrated through a process example for exception management.

Key words: exception event, supply chain, business process management, collaborative management