关键词: 质量系统, 演化型管理

Abstract: The quality system is divided into three levels, i.e., quality flow, quality activities, and enterprise resources. The customer's requirements are satisfied through the quality flow formed by the self-determination and cooperation among quality activities. By building the middle quality activities level, the reasonable mapping from the customer's requirements to each activity and the mapping from each activity to the enterprise's resources are realized. During the forming and disappearing of the quality flow satisfied with customer requirements, the decisions on the quality flow are put forward and the basic decision frame is described.

Key words: quality system, evolutional management, quality process