Abstract: To measure the quality of business service which included multiple function attributes quantitatively, a service indicator weight method based on Analytic Hierarchy Process (AHP) by considering hierarchical structure of indicators and influences of multi-stakeholders was proposed, and the corresponding utility measure method was put forward according to the characteristics of different service indicators. A bidding policy based on opponent bidding and remaining resources was also presented. On this basis, a one-to-many service negotiation model was constructed, and the examples were used to verify the model.

Key words: business service, negotiation models, analytic hierarchy process

摘要： 为了对包含多项功能属性的业务服务质量优劣程度进行量化度量，提出基于指标分层结构和受多个利益相关方偏好影响的指标权重确定方法，进一步根据不同服务质量指标的特性分别制定了相应的效用度量方法，并建立了基于对方报价与剩余资源影响的报价策略，在此基础上构建了一对多业务服务协商模型，并以算例对本模型进行了验证。

关键词: 业务服务, 协商模型, 层次分析法